Podrška / Support — SkyTrack ChaSK (iOS)

Zadnja izmjena / Last updated: 2026-10-15

🇭🇷 Hrvatski

SkyTrack ChaSK je poslovna aplikacija za tvrtke u transportu, logistici i terenskim uslugama — chat, zadaci i praćenje vozila. Razvija je i objavljuje Artronic d.o.o.

Kome se obratiti

1. Pružatelju usluge ili administratoru vaše tvrtke — za račun i podatke

Pristup QR kodom i PIN-om izdaje tvrtka koja za vašeg poslodavca vodi ChaSK uslugu. Njoj se obraćate za:

• prijavu, novi QR kod, zaboravljen ili blokiran PIN,
• zamjenu ili gubitak uređaja,
• poruke, zadatke, vozila i grupe,
• uvid, ispravak ili brisanje osobnih podataka i brisanje računa.

2. Artronicu — za samu aplikaciju

• E-pošta: info@artronic.net
• Adresa: Artronic d.o.o., Sveti Duh 85, 10000 Zagreb, Hrvatska
• Web: artronic.net · skytrack.net

Prijava greške

1. verzija aplikacije — vidi se u izborniku postavki
2. uređaj i verzija sustava — npr. iPhone 13, iOS 18.5
3. što ste radili, korak po korak
4. što ste očekivali, a što se dogodilo
5. datum i vrijeme — po njima nalazimo zapis
6. snimka zaslona, ako je moguća

⚠ Ne šaljite PIN ni QR kod e-poštom. Izdaje ih isključivo pružatelj usluge.

Sigurnosna ranjivost

Pišite na security@artronic.net s predmetom SIGURNOST — ChaSK. — Sigurnosna politika.

Dokumenti

• Pravila privatnosti
• Uvjeti korištenja
• Sigurnosna politika

Podržani sustav

Aplikacija radi i bez mreže: poruke i zadaci se sinkroniziraju kad se signal vrati.

🇬🇧 English

SkyTrack ChaSK is a business app for companies in transport, logistics and field services — chat, tasks and vehicle tracking. It is developed and published by Artronic d.o.o.

Who to contact

1. The service provider or your company’s administrator — for your account and data

Access with a QR code and a PIN is issued by the company that runs the ChaSK service for your employer. Contact it for:

• signing in, a new QR code, a forgotten or blocked PIN,
• a replaced or lost device,
• your messages, tasks, vehicles and groups,
• access to, correction or deletion of your personal data, and deletion of your account.

2. Artronic — for the app itself

• E-mail: info@artronic.net
• Address: Artronic d.o.o., Sveti Duh 85, 10000 Zagreb, Croatia
• Web: artronic.net · skytrack.net

Reporting a bug

1. app version — shown in the settings menu
2. device and OS version — e.g. iPhone 13, iOS 18.5
3. what you were doing, step by step
4. what you expected and what happened instead
5. date and time — we use them to find the log entry
6. a screenshot, if possible

⚠ Never send your PIN or QR code by e-mail. Only the service provider issues them.

Security vulnerabilities

Write to security@artronic.net with the subject SECURITY — ChaSK. — Security Policy.

Documents

• Privacy Policy
• Terms of Use
• Security Policy

Supported system

The app works offline: messages and tasks synchronise once the signal returns.

© Artronic d.o.o., powered by SkyTrack™